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"In the fast lane of business life today
was Mao's personal Russian translator
the proud proprietor
Cassie Montgomery was in no mood for messing around—until she got an eyeful of the sizzling-hot miscreant breaking into her half-brother Dan's Hawaii home
On Great Service : A Framework for Action Condition:Like New "In the fast lane ofImproving service quality has finally become a top priority of management today, yet according to service quality expert Leonard Berry only a handful of companies have managed to determine exactly what to improve and how to improve it. For the past two years, Berry studied dozens of companies of all sizes renowned for their capacity to deliver what they promise and more. From his on site observation of the strategies and practices of such companies as
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