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including a practical illustration of how to use and teach conflict management and information about the 'five-finger-formula
EAN: 9780170379434
EAN: 9781133940524
with projects ranging from technical drawing to designing electrical systems--and more
The Service Consultant : Principles of Service Management and Ownership Product Form:Hardback including a practical illustration ofAuthor(s): Ronald Garner, C. William Garner Designed to prepare readers for a successful career as an automotive service consultant, THE SERVICE CONSULTANT: PRINCIPLES OF SERVICE MANAGEMENT AND OWNERSHIP, Second Edition teaches readers how to maximize profits and improve customer satisfaction in an automotive business. With coverage of task oriented procedures for day to day operations as well as communications, relations, supervision, and customer
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