LLND Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Arrival procedures and programs BSBWRT411 Write

procedures and programs BSBWRT411 Write complex documents BSBXCM401 Apply communication strategies in the workplace Elective units BSBPEF402 Develop personal work priorities Group A BSBPEF502 Develop and use emotional intelligence Group A BSBCMM411 Make presentations Group B BSBCMM412 Lead difficult conversations Group B BSBHRM413 Support the learning and development of teams and individuals Group B BSBLDR411 Demonstrate leadership in the workplace Group B If you require RPL Kits with comprehensive benchmarking

Units of competency BSBWHS332X Apply infection prevention and control procedures to own work activities If you require RPL Kits with comprehensive benchmarking

switchgear and associated accessories UEEEL0014 Isolate

Core units MSS015021 Measure and report carbon footprint of a product or product class MSS015022 Develop strategies for more sustainable use of resources MSS015025 Develop a business case for sustainability improvements MSS015026 Develop strategic sustainability plans MSS015027 Implement sustainability plans Elective units MSS014008 Improve sustainability through readily implementable change MSS015011 Conduct a sustainability energy audit MSS015023 Design sustainable product or process MSS015024 Develop required sustainability reports MSS015028 Conduct a sustainable water use audit MSS015030 Conduct an emissions audit MSS015035 Report to Global Reporting Initiative guidelines MSMENV672 Develop workplace policy and procedures for environmental sustainability MSS025017 Assist with assessing site environmental indicators MSS025018 Assess the environmental risk and impact of a project activity or process BSBMGT516 Facilitate continuous improvement BSBPMG517 Manage project risk BSBPMG518 Manage project procurement BSBPMG519 Manage project stakeholder engagement BSBPMG522 Undertake project work If you require RPL Kits with comprehensive benchmarking

LLND Kit-SIRXCEG008 Manage disrespectful, aggressive or abusive customers New Arrival procedures and programs BSBWRT411 WriteEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational