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ISE Service Management: Operations, Strategy, Information Technology Geothermal Energy Association We are all journalists andAuthor(s): Bordoloi, Sanjeev K., Fitzsimmons, James A., Fitzsimmons, Mona J. Bordoloi's Service Management 10e contains extensive coverage of the impacts of COVID 19 including the service innovation and progress experienced by a global pandemic. Written in an engaging literary style, based on research and consulting experience of authors, it focuses on service for competitive advantage and integrates technology, operations, and human behavior and the